IT Business Analyst

Job Introduction

We are looking for an IT Business Analyst to join our IT and Digital Services team in a key role at the Regulator of Social Housing (RSH).

At RSH we regulate for a viable, efficient and well governed social housing sector able to deliver quality homes and services for current and future tenants. We do this by setting standards and carrying out robust regulation, taking appropriate action where needed.

When you join us, you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives.

Job Description:
Having been through a significant period of growth, our next step is to review how we can get the most out of our business processes. The IT Business Analyst will play a key role in this, evaluating our business processes, identifying workflow processes and ensuring we’re making effective use of digital technology. The role will require to work across the business including supporting the Project Management Office, you will be responsible for determining and implementing future requirements through the analysis and review of systems and business processes, including input into detailed design phases for projects, as well as identifying areas for improvements and efficiencies leading through to business case recommendations.

The initial focus will be the comprehensive review of our digital processes and workflows for M365 Dynamics, you will develop recommendations regarding process improvements, undertaking business process reviews and working closely with process owners. You will support change management, assessing impact, supporting end-users and producing UAT plans, as well as horizon scanning for new ways of working to improve our business processes.

Responsibilities:
As the successful candidate you should have strong knowledge of business modelling, mapping, change and analysis with proven IT business process analysis experience. You will have strong analytical and problem solving skills and will be a critical thinker, with a proactive approach and the ability to analyse complex processes, identify patterns and provide actionable insights and improvements.

General Information: 
Why work at RSH?
At RSH, we offer a fantastic range of benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.

Our staff survey results consistently show that our staff think that the best thing about working at the RSH is our flexible and hybrid working, along with our family friendly policies that support work-life balance. 

We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits. Full information on this and our other fantastic benefits is available on our website.

Location
We operate a hybrid model of working with a mix of office and home working, as well as offering a range of flexible working arrangements.

This role can be based out of RSH’s core offices in Birmingham, Manchester and Leeds. Our Manchester office will be relocating during 2026/27, however will remain within the city centre. The role will involve some travel within England between our offices, including onsite visits to social housing providers.

Interviews
Interviews are expected to take place w/c 25th May.

Benefits and Salary
At RSH, we offer a competitive salary along with a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award.

Things you need to know

Application process 
For more information on the role, please see the attached Role Profile. 

To apply, please complete the online application form on the RSH careers site detailing your experience. We will also ask you to answer specific role related questions, detailing how you meet the criteria of the role, which will be used in assessing your application. Guidance on the application process is available on our website.

Candidates must have valid right to work in the UK, as unfortunately we are unable to provide sponsorship and must also meet the requirements outlined in the Civil Service Nationality Rules. Please see our website for more information. This role also requires candidates to be eligible for SC clearance.

Commitment to equality and diversity
Our anonymous shortlisting process helps to ensure fair and consistent recruitment decisions, based solely on skills and experience. 

We are a Disability Confident Employer and shortlist those who best meet the minimum criteria as part of our commitment.  

We are passionate about building a diverse and inclusive workplace, where everyone feels valued and respected and has the opportunity to thrive. We welcome applications from individuals of all backgrounds, beliefs, identities and life experiences, recognising that varied perspectives enrich our organisation.