Assessment Officer
Job Introduction
We are looking for an Assessment Officer to join us at the Regulator of Social Housing (RSH) to work directly with a range of stakeholders to deliver frontline regulation.
As an Assessment Officer, you will work with others in our frontline team to provide a first-class service to all stakeholders who contact the regulator. This includes tenants, registered providers, and elected representatives. You will be responsible for providing clear and transparent communication with those who contact us.
You will be responsible for recording and analysing regulatory intelligence we receive from different sources. You will assess and respond to concerns raised with the regulator about registered providers, and will work collaboratively with our regulatory engagement teams to ensure an appropriate escalation of cases.
You will manage a broad and varied caseload of referrals. You will do this at pace and in line with our service standards.
About the role:
Our frontline assessment team ensures a proportionate and risk-based approach to handling the regulatory referrals we receive. We manage cases in line with quality and service standards.
Your work will positively contribute to the effective regulation of registered providers by providing first-class regulatory intelligence.
You will be also responsible for managing contact from a wide range of stakeholders, including tenants and tenant groups, registered providers, elected representatives and other statutory bodies such as the Housing Ombudsman. You will ensure our decisions are communicated to stakeholders in a clear and transparent way.
You will be instrumental in the continual improvement of the work of the Assessment team by owning and developing projects alongside your casework.
About you:
As the successful candidate, you will be an adaptable self-starter and have a track record of working within a fast-paced regulatory, tenant/customer or assurance-based environment. You will have a understanding and commitment to the principles of modern regulation as represented by the co-regulatory approach and will have excellent analytical skills, with the ability to exercise sound professional judgement to reach robust, evidence-based conclusions.
You should have a track record of managing relationships at senior levels and experience of handling complex and contentious issues with stakeholders in a tactful but clear manner. Ideally you will also have a good understanding of the strategy and operations of registered providers, particularly in areas of governance, risk management, landlord services and tenant engagement. You will bring strong analytical skills and an ability to evaluate evidence. You will be able to exercise sound professional judgement and reach robust conclusions at an individual case and broader level.
General Information:
Why work at RSH?
At RSH, we offer a fantastic range of benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.
Our staff survey results consistently show that our staff think that the best thing about working at the RSH is our flexible and hybrid working, along with our family friendly policies that support work-life balance.
We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits. Full information on this and our other fantastic benefits is available on our website.
Location
We operate a hybrid model of working with a mix of office and home working, as well as offering a range of flexible working arrangements.
This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. Our Manchester and Bristol offices will be relocating during 2025/26, however will remain within the city centre. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.
Interviews
Interviews are expected to take place w/c 17th November and will be held via Microsoft Teams. We expect this to be a one stage interview process.
Benefits and Salary
At RSH, we offer a competitive salary along with a range of excellent benefits; full information is available on our website.
The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award.
Things you need to know
Application process
For more information on the role, please see the attached Role Profile.
To apply, please complete the online application form on the RSH careers site detailing your experience. We will also ask you to provide a supporting statement or to answer specific role related questions, detailing how you meet the criteria of the role, which will be used in assessing your application. Guidance on the application process is available on our website.
Candidates must have valid right to work in the UK, as unfortunately we are unable to provide sponsorship and must also meet the requirements outlined in the Civil Service Nationality Rules. Please see our website for more information.
Commitment to equality and diversity
Our anonymous shortlisting process helps to ensure fair and consistent recruitment decisions, based solely on skills and experience.
We are a Disability Confident Employer and shortlist those who best meet the minimum criteria as part of our commitment.
We are passionate about building a diverse and inclusive workplace, where everyone feels valued and respected and has the opportunity to thrive. We welcome applications from individuals of all backgrounds, beliefs, identities and life experiences, recognising that varied perspectives enrich our organisation.
