About Us

What we do

At the Regulator of Social Housing, we do meaningful work to promote a viable, efficient and well-governed social housing sector, able to deliver more and better social homes.

We do this by setting standards and carrying out robust regulation focusing on driving improvement in social landlords, including local authorities, and ensuring that housing associations are well-governed, financially viable and offer value for money. We take appropriate action if the outcomes of the standards are not being delivered.

Following an expansion of our powers in 2024, we also now carry out regulatory inspections of social landlords.

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Our social impact

Our people make a positive social impact, playing a crucial role in ensuring that social housing providers operate ethically and efficiently, directly benefiting vulnerable and low-income individuals and families in need of affordable housing options.

We have a strong ethical foundation, with our main objective being to safeguard the interests of tenants, ensuring that social housing providers meet high standards in terms of housing quality, safety and service delivery.

We provide a rewarding environment for those who are passionate about making a difference in society.

Our values

Our values lie at the heart of everything that we do to deliver our purpose and priorities, driving our culture and sense of belonging.

We are professional and collaborative, working together to deliver our objectives

We embrace diversity and are inclusive and supportive in our interactions

We are confident in our roles, doing our job effectively and efficiently

We act with integrity to deliver high-quality work

We are agile and responsive to changes in direction, priorities and ways of working

Our directorates

Chief Executive's Office

This directorate ensures an effective, co-ordinated and strategic link between the Chief Executive and other staff, through practical PA support and overseeing communications and stakeholder engagement.

Regulatory Engagement

Responsible for planned and reactive regulation across all our economic and consumer standards. Staff in the directorate also respond to enquiries and manage referrals, provide tenant engagement expertise, deal with registrations of new providers, provide support for small providers and give assurance on regulatory processes and judgements.

Strategy

The role of strategy is to ensure RSH understands the operating and risk environment and responds appropriately. This is done through developing corporate strategy and contributing to government policy, maintaining the regulatory framework, business intelligence, carrying our effective analysis and research and liaising with private finance investors.

Finance and Corporate Services

Responsible for the efficient and effective delivery of corporate functions and services to enable RSH to deliver its objectives, including facilities, HR, finance and payroll, digital and IT services and programme and project management.

Legal

Responsible for advising RSH Board and employees on legal issues, data protection requirements and governance matters, handling requests for information and providing secretarial support for the Board, Committees and Executive group.

Investigation and Enforcement

I&E deals with reactive regulation and investigation of serious cases around potential of non-compliance with our economic and consumer regulatory standards.

careers@rsh.gov.uk